Connecting With Your Customers (The Results-Driven Manager) (Paperback)

Book Description Companies today must learn how to forge a more valuable connection with their customers and deliver unprecedented results. In this concise, engaging volume, managers will find the ideas and tools for understanding customers' needs, communicating with customers, and enhancing their loyalty. From the Back Cover No matter where you work in your organization, you can get to know ...

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SAP Solution Manager Enterprise Edition

The new edition of this bestseller explains how SAP Solution Manager supports application management professionals (project managers and project teams, quality managers, and administrators) during the entire life cycle of SAP solutions. The book begins with a detailed overview of the innovative support concept, "SAP Enterprise Support," and provides readers with comprehensive coverage of all ...

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Leading at a Higher Level : Blanchard on Leadership and Creating High Performing Organizations, 3rd Edition

From The One Minute Manager® to Raving Fans, Ken Blanchard's books have helped millions of people unleash their power and the potential of everyone around them. For 40 years, The Ken Blanchard Companies® has helped thousands of organizations become more people oriented, customer centered, performance driven, and socially responsible. Now, in this fully updated third edition of Leading at a ...

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The Definitive Guide to DAX: Business intelligence with Microsoft Excel, SQL Server Analysis Services, and Power BI, 2nd Edition

This comprehensive and authoritative guide will teach you the DAX language for business intelligence, data modeling, and analytics. Leading Microsoft BI consultants Marco Russo and Alberto Ferrari help you master everything from table functions through advanced code and model optimisation. You'll learn exactly what happens under the hood when you run a DAX expression, how DAX behaves differently ...

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International Business: Global Edition, 6th Edition

THIS IS A PREOWNED COPY - IN GOOD CONDITION. PAGES ARE NOT MARRED BY HIGHLIGHTING OR UNDERLINING. SOME WEAR TO COVERS AND EDGES OF PAGES, BUT OTHERWISE IN GREAT CONDITION. PLEASE CONTACT BOOKWARE CUSTOMER SERVICE IF YOU REQUIRE ANY FURTHER INFORMATION, For introductory International Business courses with the need for a brief, accessible text. A readable, concise, and innovative tour through the ...

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Financial Accounting, 7th Edition (PREOWNED COPY - PLEASE READ NOTES IN DESCRIPTION)

THIS IS A PREOWNED COPY - IN VERY GOOD CONDITION. PAGES ARE NOT MARRED BY HIGHLIGHTING OR UNDERLINING. SOME WEAR TO COVERS, BUT OTHERWISE IN GREAT CONDITION. PLEASE CONTACT BOOKWARE CUSTOMER SERVICE IF YOU REQUIRE ANY FURTHER INFORMATION, (this is an OLD EDITION. To order the new edition, please perform a new search using the following ISBN: 9781742167305) Description Financial Accounting 7th ...

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Mastering Mambo : E-Commerce, Templates, Module Development, SEO, Security, and Performance

An advanced level guide to customizing and extending Create custom layouts, modules, Mambots, set up an e-commerce store, and more Make your site multilingual, accessible, and optimized for speed and search engines Master DOCMAN, the document manager for Mambo, to turn your Mambo site into a dynamic repository of shared documents and files Avoid common security traps and pitfalls and learn ...

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Network+ Guide to Networks

Completely updated, West/Dean/Andrews' NETWORK+ GUIDE TO NETWORKS, 8th edition, equips your students with the skills and knowledge to begin an exciting career installing, configuring and troubleshooting computer networks. It thoroughly prepares students for success on CompTIA's Network+ N10-007 certification exam with fully mapped coverage of all objectives, including protocols, topologies, ...

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Linguistics - Why It Matters

Language is the medium in which we humans compose our thoughts, explain our thinking, construct our arguments, and create works of literature. Without language, societies as complex as ours could not exist. Geoffrey Pullum offers a stimulating introduction to the many ways in which linguistics, as the scientific study of language, matters. With its close relationships to psychology, education, ...

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Network Programmability and Automation, Volume 1

Network Programmability and Automation, Volume 1, covers designing, implementing, monitoring and operating networks using programmable interfaces on network devices versus the legacy (and soon-to-be obsolete) methods and protocols such as the Command Line Interface (CLI) and Simple Network Management Protocol (SNMP). It discusses the protocols, tools, techniques and technologies upon which ...

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Service Operations Management : The Total Experience

This comprehensive textbook will become required reading for postgraduate students seeking to understand the principles of service operations management and for undergraduate students specializing in hospitality, tourism or the public sector. It will also serve as a handbook for operations managers in service organizations as they seek to develop and implement improved operations strategies. ...

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Nelson Modern History: Germany 1918 - 1945

Germany 1918 - 1945 has been developed for senior secondary students of History and is part of the Nelson Modern History series. Each book in the series is based on the understanding that History is an interpretive study of the past by which students also come to better appreciate the making of the modern world. Developing understandings of the past and present in senior History extends on the ...

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CompTIA Network+ N10-007 Cert Guide

Learn, prepare, and practice for CompTIA Network+ N10-007 exam success with this CompTIA approved Cert Guide from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner. - Master CompTIA Network+ N10-007 exam topics - Assess your knowledge with chapter-ending quizzes - Review key concepts with exam preparation tasks - Practice with realistic ...

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Labour Law, 5th Edition - (THIS IS A PREOWNED COPY - PLEASE READ NOTES IN DESCRIPTION)

THIS IS A PREOWNED COPY - IN VERY GOOD CONDITION. PAGES ARE NOT MARRED BY HIGHLIGHTING OR UNDERLINING. SOME WEAR TO COVERS, BUT OTHERWISE IN GREAT CONDITION. PLEASE CONTACT BOOKWARE CUSTOMER SERVICE IF YOU REQUIRE ANY FURTHER INFORMATION, The new edition of this leading text covers the complex and significant changes to labour regulation that have occurred over recent years. The book has been ...

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CBD Oil - Everyday Secrets, a Lifestyle Guide to Hemp-derived Health and Wellness

Discover the powerful natural properties of cannabidiol oil. CBD oil is becoming one of the biggest trends in wellness. Using the latest science and drawing from the knowledge of leaders in the health and wellness world, this book is a one-stop resource for all things CBD. Thirty appealing recipes-from tonics to chocolates to foot rubs-help readers incorporate CBD into their daily routine.

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Effective Negotiation: From Research to Results, 3rd Edition

Effective Negotiation provides a distinctive approach to the task of reaching an agreement through negotiation. Drawing on his extensive teaching and research experience, Ray Fells describes the key elements of any negotiation - including reciprocity, trust, power and ethics - and explains the core tasks involved in reaching an agreement: information exchange, solution seeking and concession ...

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Deep Learning Illustrated: A Visual, Interactive Guide to Artificial Intelligence

Deep learning is one of today's hottest fields. This approach to machine learning is achieving breakthrough results in some of today's highest profile applications, in organizations ranging from Google to Tesla, Facebook to Apple. Thousands of technical professionals and students want to start leveraging its power, but previous books on deep learning have often been non-intuitive, inaccessible, ...

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Refactoring: Improving the Design of Existing Code, 2nd Edition

Refactoring is about improving the design of existing code. It is the process of changing a software system in such a way that it does not alter the external behavior of the code, yet improves its internal structure. With refactoring you can even take a bad design and rework it into a good one. This book offers a thorough discussion of the principles of refactoring, including where to spot ...

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BSBFIA302A Process payroll using MYOB AccountRight v19.10 current as at 1 July 2014 suitable for BSBFIA302

This workbook is designed to provide the competencies in BSBFIA302A Process payroll. It covers the skills and knowledge required to record and prepare payroll documentation, deal with enquiries in regard to payroll, and process payroll from provided data in manual or computerised payroll systems. This workbook has been written to the 2014-2015 financial year. Superannuation information and ...

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BSBADM307 Organise schedules with Outlook 2016 supplement

ISBN: 978-1-925291-58-2 This learning guide covers the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. It includes a supplement workbook for Microsoft Outlook 2016. Parameters of Product: ISBN: 978-1-925291-58-2 Unit code: BSBADM307

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HRM Fundamentals, 3rd Edition

PRESCRIBED TEXT FOR: Institution: Wodonga TAFE - Full Year 2015 Course Code: BSB41013 Subject: Cert IV in Human Resources This edition has been revised and updated to align with the new Certificate IV in Human Resources (BSB41013). This is the only comprehensive text published to date that is written specifically to address HR certificate IV level units of competence and their related ...

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BSBITU304 Produce spreadsheets (Excel 2016) workbook

This workbook covers the skills and knowledge to design and produce electronic presentations for speakers, for self access and online access using Microsoft Excel 2016. Parameters of Product ISBN: 978-1-925291-26-1 Unit code: BSBITU304

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BSBITU402 Develop and use complex spreadsheets (Excel 2016)

This workbook covers the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents using Microsoft Excel 2016. ISBN: 978-1-925291-30-8 Unit code: BSBITU402

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Computerised Accounting: A Systematic Approach

Computerised Accounting using MYOB® AccountRight 2016.2 (Student Edition) provides learners with clear, logical instructions in order for them to competently set up and apply MYOB® accounting software. This edition has a revised text, revamped by a fresh author team and technically reviewed by an independent consultant to ensure its currency, accuracy and relevance. Introduce your students to ...

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