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Service Operation (based on ITIL v3), 2nd Impression (Please see NEW edition - ISBN: 9780113313075)

by: Office of Government Commerce

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On-line Price: $180.00 (includes GST)

Paperback package 263

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This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically...

Only order if you require this exact edition.

Retail Price: $190.00

Publisher: The Stationary Offic,30.05.07

Category: ITIL Level:

ISBN: 0113310463
ISBN13: 9780113310463

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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Application Management

Change Management

Operations Management

Control processes and function

Scaleable practices

Measurement and control