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Service Transition (based on ITIL v3), 2nd Impression - **PREOWNED COPY. SHOWS WEAR TO COVERS AND PAGES - BUT TEXT IS PERFECTLY READABLE**

by: OGC

On-line Price: $52.00 (includes GST)

Paperback package 261

72%Off Retail Price

You save: $138.00

CLEARANCE Item - Special discount -limited stock
_____________________
N.Sydney : In Stock

Retail Price: $190.00

Publisher: The Stationary Offic,30.05.07

Category: ITIL Level:

ISBN: 011331048X
ISBN13: 9780113310487

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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Managing organisational and cultural change

Knowledge management

Service knowledge management system

Methods, practices and tools

Measurement and control

Companion best practices