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Continual Service Improvement (based on ITIL v3), 2nd Impression

by: Office of Government Commerce

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On-line Price: $171.00 (includes GST)

Paperback package 221

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You save: $19.00

OUT OF PRINT...must be sought from extended supplier network...

Retail Price: $190.00

Publisher: The Stationary Offic,30.05.07

Category: ITIL Level:

ISBN: 0113310498
ISBN13: 9780113310494

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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

Business and technology drivers for improvement

Justification

Business, financial and organisational improvements

Methods, practices and tools

Measurement and control

Companion best practices