User-Centered Design: An Integrated Approach
Karel Vredenburg ; Scott Isensee ; Carol Righi
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Paperback w/ CD package 278
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PRENTICE HALL,December 2001
SOFTWARE ENGINEERING Level: I/A
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The start-to-finish guide to User-Centered Design!
Make technology products easy to obtain, learn, and use
New methods, tools, technologies, and real-world case studies
CD-ROM: Tools and resources for introducing, deploying, and optimizing User-Centered Design
User-Centered Design can make any technology product or service far more successful by optimizing your customers' total experience from purchase and unpacking through support, upgrades, and beyond. Now, for the first time, there's a practical guide to introducing, deploying, and optimizing UCD. The field's leading experts present specific methods and techniques for building products that are simpler, more elegant, more powerful, and more profitable.
A complete lifecycle approach to UCD that delivers breakthrough efficiency
Evaluating your current products and aligning your entire organization to support UCD
Improving everything your customers see, hear, and touch
Applying UCD to software, hardware, Web sites, and services for both external and in-house use
Optimizing UCD today--and anticipating trends that will impact tomorrow's products
It's this simple: User-Centered Design: An Integrated Approach will help you build products that customers will love--and buy!
About the CD-ROM
The accompanying CD-ROM contains several UCD practitioner tools, sample presentations, .AVI movies introducing key UCD concepts, a detailed template for tracking UCD metrics, and tools for carrying out UCD activities.
THE AUTHORS have used this book's techniques to design everything from mainframe computers to the Olympics Web site.
KAREL VREDENBURG, Architect and Corporate Champion for User-Centered Design at IBM, led the creation of the integrated version of UCD presented in this book.
SCOTT ISENSEE, user interface architect at BMC Software, is a former senior member of IBM's user interface architecture group. He holds 42 U.S. patents, and is co-author of The Art of Rapid Prototyping.
CAROL RIGHI, President of Righi Interface Engineering, Inc., has worked in HCI since 1984 and specializes in user-interface design and design education.
The authors run a popular workshop series titled Practical UCD: How to Introduce, Deploy, and Optimize User-Centered Design.
Table of Contents
1. Taking Stock.
Your Current Organization and Products. Your Preliminary Road Map. Dealing with the 'Yeah, Buts--'
2. The Integrated Approach.
What's in a Name? What Are the Benefits of Integrated UCD? What Types of Projects Can Benefit from the Approach? What's the Primary Target of UCD? The Six Principles of UCD. Multidisciplinary Design and User Feedback. Project Optimization. Providing Universal Access with UCD. Summary.
3. Introducing the Approach.
Make the Message Simple. Spend Time on Education. Get On 'Every Train Leaving the Station' . Get the Right and Best Skills. Include the Right Methods. Carefully Select a Pilot Project. Identify a Champion. Optimize Your Organization Structure. Ensure That Your Specialized Staff Stay Technically Vital. Secure Appropriate Funding. Create the Infrastructure. Track Progress. Recognize and Celebrate Success. Communicate, Communicate, Communicate. The History of UCD at IBM. Frequently Asked Questions.
4. Deploying the Approach.
Linear or Iterative? Planning Phase. Concept Phase. Detailed Design and Development Phase. Life-Cycle Management Phase.
5. Optimizing Your Implementation of the Approach.
Education, Performance Support, Organizational Learning. Multidisciplinary Communication and Collaboration. Recruiting Participants. Web-Enabled Studies. CD Lab Tools. Automated Usage Capture. Information Analysis and Interpretation. Tracking Progress. Future Trends. Methodology Integration. Keeping Abreast of Improvements.
About the Authors.
About the CD.
IBM License Agreement.