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Software Project Management in Practice

by: Pankaj Jalote

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On-line Price: $60.95 (includes GST)

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Retail Price: $75.95

Publisher: ,2002/01/11


ISBN: 0201737213
ISBN13: 9780201737219

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      We often hear about software projects that are late, over budget, or unable to satisfy customer needs. Yet some organizations are able to manage project after project successfully with desired results. In this book, Pankaj Jalote looks at one such organization, Infosys Technologies, a highly regarded high-maturity organization, and details the processes it has in place to manage projects. Revealing exactly how Infosys operates, Jalote provides an excellent case study to guide project managers everywhere. The specific Infosys practices described reflect sound management principles and practices. They are also grounded in common sense, and can be incorporated into any organization's software development operation easily.

  With an actual software project from Infosys used as a running example, the author explains the key aspects of successful project management-from process planning through project monitoring and closure. The practices discussed are also compatible with the widely adopted Capability Maturity Modelr (CMMr). In the end, readers will gain a practical framework for systematically improving the planning and execution of any software project.

  In-depth coverage of the Infosys software project management process includes:

      Requirement change management

Process planning, tailoring, monitoring, and auditing

Effort estimation and scheduling

Quantitative quality management

Risk assessment and control

Measurement and tracking planning

Project team planning

Customer communication

Configuration management


Project tracking and closure analysis

Milestone analysis

Activity level analysis using SPC

Defect prevention

The process database

  Many guidelines exist for achieving higher software process maturity. This book shows you how by example.



                  Author Bio

      Pankaj Jalote is Professor and Chairman of the Department of Computer Science and Engineering at the Indian Institute of Technology, Kampur. He was formerly Assistant Professor in the Department of Computer Science at the University of Maryland and Vice President of Quality at Infosys Technologies, Ltd., in Bangalore, India. While at Infosys, he was one of the main architects behind Infosys' move to high-maturity levels of the CMM. He is also the author of CMM in Practice: Processes for Executing Software Projects at Infosys (Addison-Wesley, 2000), in which he discusses the implementation of CMM in an organization.


Table of Contents


1. Managing Software Projects.

  Processes and Project Management.

Project Management and the CMM.

  Overview of the CMM.

KPAs for Project Management.

      Project Management at Infosys.

  Background: Infosys.

SEPG Support to Projects.

Senior Management Involvement in Projects.

Training for Project Managers.

The Project Management Process.

      Overview of the ACIC Case Study.




          2. The Project Planning Infrastructure.

  The Process Database.

  Contents of the PDB.

A Sample Entry.

      The Process Capability Baseline.

Process Assets and the Body of Knowledge System.



      3. Process Planning.

  The Infosys Development Process.

  The Standard Process.

Process Tailoring.

Example: Tailoring for Short-Duration Projects.

      Requirement Change Management.

  The Change Management Process.


      Process Planning for the ACIC Project.



      4. Effort Estimation and Scheduling.

  Estimation and Scheduling Concepts.

  Effort Estimation Models.

Estimating Schedule.

      Effort Estimation.

  The Bottom-up Estimation Approach.

The Top-Down Estimation Approach.

The Use Case Points Approach.

Effectiveness of the Overall Approach.

Effort Estimate of the ACIC Project.


  Overall Scheduling.

The Effectiveness of the Approach.

Detailed Scheduling.

The Schedule of the ACIC Project.



      5. Quality Planning.

  Quality Concepts.

  Procedural Approach to Quality Management.

Quantitative Approaches to Quality Management.

      Quantitative Quality Management Planning.

  Setting the Quality Goal.

Estimating Defects for Other Stages.

Quality Process Planning.

      Defect Prevention Planning.

The Quality Plan of the ACIC Project.



      6. Risk Management.

  Concepts of Risks and Risk Management.

Risk Assessment.

  Risk Identification.

Risk Prioritization.

      Risk Control.

  Risk Management Planning.

Risk Monitoring and Tracking.


  The ACIC Project.

The XYZ Project.



      7. Measurement and Tracking Planning.

  Concepts in Measurement.

  Metrics and Measurements.

Process Monitoring through Statistical Process Control.


  Collecting Effort Data.

Logging and Tracking Defects.

Measuring Schedule.

Measuring Size.

      Project Tracking.

The ACIC Measurement and Tracking Plan.



      8. The Project Management Plan.

  Team Management.

  Team Structure.


Team Development.

      Customer Communication and Issue Resolution.

The Structure of the Project Management Plan.

The ACIC Project Plan.


      9. Configuration Management.

  Concepts in Configuration Management.

The Configuration Management Process.

  Planning and Setting Up Configuration Management.

Perform Configuration Control.

Status Monitoring and Audits.

      The ACIC Configuration Management Plan.




          10. Reviews.

  The Review Process.


Overview and Preparation.

Group Review Meeting.

Rework and Follow-up.

One-Person Review.

Guidelines for Reviews in Projects.

      Data Collection.

  Self-Preparation Log.

Group Review Meeting Log.

Group Review Summary Report.

      Monitoring and Control.

  The Review Capability Baseline.

Analysis and Control Guidelines.

An Example.

      Introduction of Reviews and the NAH Syndrome.

  The Infosys Experiment.

Data from the Experiment.



      11. Project Monitoring and Control.

  Project Tracking.

  Activities Tracking.

Defect Tracking.

Issues Tracking.

Status Reports.

      Milestone Analysis.

  Actual Versus Estimated Analysis of Effort and Schedule.

Monitoring Quality.

Risk-Related Monitoring.

Milestone Analysis for the ACIC Project.

      Activity-Level Analysis Using SPC.

Defect Analysis and Prevention.

  Performing Pareto Analysis.

Performing Causal Analysis.

Developing and Implementing Solutions.

DP in the ACIC Project.

      Process Monitoring and Audit.

  Conducting the Audit.

Follow-up Actions.



      12. Project Closure.

  Project Closure Analysis.

  The Role of Closure Analysis.

Performing Closure Analysis.

Closure Analysis Report.

      The ACIC Closure Analysis Report.



      Index. 0201737213T01182002