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IT Service Management: A Companion to the IT Infrastructure Library


Customers who bought this, also bought:
Foundations Of IT Service Management, 2nd Edition

by: itSMF - The IT Service Management Forum

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On-line Price: $28.95 (includes GST)

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Retail Price: $29.95

Publisher: The Stationary Offic,13 Aug 2002

Category: ITIL Level: B/I/A

ISBN: 0952470616
ISBN13: 9780952470618

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This pocket-sized guide to best practice in IT Service Management explains the processes involved in the key areas of service support and service delivery management. The guidelines are applicable to all IT organisations irrespective of size or the technology in use.

French, German, Italian, North American, and Spanish versions of this publication are also available