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CCNP TSHOOT 642-832 Official Certification Guide

by: Kevin Wallace

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Publisher: CISCO PRESS,18.03.10

Category: CCNP 2012 Level:

ISBN: 1587058448
ISBN13: 9781587058448

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The first exam preparation guide for Cisco's new CCNP® TSHOOT exam: comprehensive and authoritative self-assessment, review, and practice!


# Cisco's official exam preparation text for the new CCNP® troubleshooting exam
# Includes 300 realistic questions on CD, plus pre-chapter quizzes for uncovering weaknesses and targeting study time
# Organized to promote retention, and help readers focus effectively on the exam's content
# Covers maintaining and troubleshooting routers, switches, security, services, and more



Table of Contents



Foreword

Introduction

Chapter 1 Introduction to Network Maintenance

"Do I Know This Already?" Quiz

Foundation Topics


  Understanding Maintenance Methods


  Introducing Network Maintenance


  Proactive Versus Reactive Network Maintenance


  Well-Known Network Maintenance Models


  Adapting a Well-Known Network Maintenance Model

Identifying Common Maintenance Procedures


  Routine Maintenance Tasks


  Benefits of Scheduled Maintenance


  Managing Network Changes


  Maintaining Network Documentation


  Restoring Operation After Failure


  Measuring Network Performance

The Network Maintenance Toolkit


  Basic Network Maintenance Tools


  Network Documentation Tools


  Incident Recovery Tools


  Monitoring and Measuring Tools

Exam Preparation Tasks

Review All the Key Topics

Complete the Tables and Lists from Memory

Definition of Key Terms

Command Reference to Check Your Memory

Chapter 2 Introduction to Troubleshooting Processes

"Do I Know This Already?" Quiz

Foundation Topics

Troubleshooting Methods


  Defining Troubleshooting


  The Value of a Structured Troubleshooting Approach


  Popular Troubleshooting Methods


  The Top-Down Method

Practice Exercise: Selecting a Troubleshooting Approach

Using Troubleshooting Procedures

Problem Report


  Collect Information


  Examine Collected Information


  Eliminate Potential Causes


  Hypothesize Underlying Cause


  Verify Hypothesis


  Problem Resolution

Including Troubleshooting in Routine Network Maintenance


  The Relationship Between Maintenance and Troubleshooting Tasks


  Maintaining Current Network Documentation


  Establishing a Baseline


  Communicating Throughout the Troubleshooting Process


  Change Management

Exam Preparation Tasks

Review All the Key Topics

Complete the Tables and Lists from Memory

Definition of Key Terms

Command Reference to Check Your Memory

Chapter 3 The Maintenance and Troubleshooting Toolbox

"Do I Know This Already?" Quiz

Foundation Topics

Cisco IOS Diagnostic Tools


  Filtering the Output of showCommands


  Troubleshooting Connectivity


  Troubleshooting Hardware

Specialized Diagnostic Tools


  Using Specialized Tools in the Troubleshooting Process

Performing Packet Captures

Creating a Baseline with SNMP and NetFlow


  SNMP


  NetFlow


  Providing Notifications for Network Events

Exam Preparation Tasks

Review All the Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 4 Basic Cisco Catalyst Switch Troubleshooting

"Do I Know This Already?" Quiz

Foundation Topics

VLAN Troubleshooting


  Reviewing Layer 2 Switching


  Layer 2 Troubleshooting Techniques

Spanning Tree Protocol Troubleshooting


  Reviewing STP Operation


  Collecting Information About an STP Topology


  STP Troubleshooting Issues


  Troubleshooting EtherChannel

Trouble Ticket: STP


  Trouble Ticket #1


  Suggested Solution

Exam Preparation Tasks

Review All the Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 5 Advanced Cisco Catalyst Switch Troubleshooting

"Do I Know This Already?" Quiz

Foundation Topics

Resolving InterVLAN Routing Issues


  Contrasting Layer 3 Switches with Routers


  Control Plane and Data Plane Troubleshooting


  Comparing Routed Switch Ports and Switched Virtual Interfaces

Router Redundancy Troubleshooting


  HSRP


  Converging After a Router Failure


  HSRP Verification and Troubleshooting


  VRRP


  GLBP


  Troubleshooting VRRP and GLBP

Cisco Catalyst Switch Performance Troubleshooting


  Cisco Catalyst Switch Troubleshooting Targets


  TCAM Troubleshooting


  High CPU Utilization Level Troubleshooting

Trouble Ticket: HSRP


  Trouble Ticket #2


  Suggested Solution

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 6 Introduction to Troubleshooting Routing Protocols

"Do I Know This Already?" Quiz

Foundation Topics

Layer 3 Troubleshooting


  Basic Routing Processes


  Troubleshooting Basic Routing

EIGRP Troubleshooting


  Data Structures of IP Routing Protocols


  Data Structures of EIGRP


  EIGRP Operation


  EIGRP Troubleshooting Commands

Trouble Ticket: EIGRP


  Trouble Ticket #3


  Suggested Solution

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 7 OSPF and Route Redistribution Troubleshooting

"Do I Know This Already?" Quiz

Foundation Topics

OSPF Troubleshooting


  OSPF Data Structures


  OSPF Operation


  OSPF Troubleshooting Commands

Trouble Ticket: OSPF


  Trouble Ticket #4

Route Redistribution Troubleshooting


  Route Redistribution Overview


  Route Redistribution Troubleshooting Targets

Trouble Ticket: Route Redistribution with EIGRP and OSPF


  Trouble Ticket #5


  Suggested Solution

Exam Preparation Tasks

Review All the Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 8 Troubleshooting BGP and Router Performance Issues

"Do I Know This Already?" Quiz

Foundation Topics

BGP Troubleshooting Issues


  BGP Data Structures


  BGP Troubleshooting Commands

Trouble Ticket: BGP


  Trouble Ticket #6


  Suggested Solution

Router Performance Issues


  Excessive CPU Utilization

Processes That Commonly Cause Excessive CPU Utilization

Cisco IOS Commands Used for Troubleshooting High Processor Utilization


  Understanding Packet Switching Modes

Operation of Process Switching

Operation of Fast Switching

Operation of Cisco Express Forwarding

Troubleshooting Packet Switching Modes


  Excessive Memory Utilization

Common Memory Troubleshooting Targets

Excessive BGP Memory Use

Exam Preparation Tasks

Review All the Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 9 Security Troubleshooting

"Do I Know This Already?" Quiz

Foundation Topics

Introduction to Cisco IOS Security


  Securing the Management Plane


  Securing the Control Plane


  Securing the Data Plane


  Troubleshooting Network Security Issues

Security Troubleshooting Targets

Configuring and Troubleshooting the Cisco IOS Firewall Feature


  Configuring and Troubleshooting AAA

Trouble Ticket: Cisco IOS Security


  Trouble Ticket #7


  Issue #1: Forgotten Enable Secret Password


  Issue #2: An exec-timeout Parameter Set Too Low


  Issue #3: ACL Misconfiguration

Exam Preparation Tasks

Review All Key Topics

Complete the Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 10 IP Services Troubleshooting

"Do I Know This Already?" Quiz

Foundation Topics

NAT Troubleshooting


  Types of NAT


  Sample NAT Topology


  Potential NAT Troubleshooting Issues


  Order of Operations for an Interface


  NAT Troubleshooting Syntax

DHCP Troubleshooting


  Basic DHCP Operation


  DHCP Configurations


  Potential DHCP Troubleshooting Issues


  DHCP Troubleshooting Syntax

Trouble Ticket: NAT


  Trouble Ticket #8

Exam Preparation Tasks

Review All the Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 11 IP Communications Troubleshooting

"Do I Know This Already?" Quiz

Foundation Topics

Voice Troubleshooting


  Overview of IP Telephony


  Design Considerations for Voice Networks


  Cisco IP Phone Boot-Up Process


  Common Voice Troubleshooting Issues


  Overview of Quality of Service

Video Troubleshooting


  Introduction to IP-Based Video


  Design Considerations for Video


  Multicasting


  Common Video Troubleshooting Issues

Trouble Tickets: Unified Communications


  Trouble Ticket #9


  Trouble Ticket #10

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 12 IPv6 Troubleshooting

"Do I Know This Already?" Quiz

Foundation Topics

Reviewing IPv6


  IPv6 Address Types


  IPv6 Address Format


  IPv6 Routing Options


  Configuring IPv6 Support


  Tunneling IPv6 Through an IPv4 Tunnel

OSPFv3 Troubleshooting


  Characteristics of OSPFv3


  Configuring OSPFv3


  Troubleshooting OSPFv3

Trouble Ticket: IPv6 and OSPF


  Trouble Ticket #11


  Viewing Baseline Information


  Troubleshoot and Resolve the Identified OSPFv3 Adjacency Issue

RIPng Troubleshooting


  Review RIPng Theory


  RIPng Configuration Commands


  Troubleshooting RIPng

Trouble Ticket: IPv6 and RIPng


  Trouble Ticket #12


  Viewing Baseline Information


  Troubleshoot and Resolve the Identified RIPng Issue

Exam Preparation Tasks

Review All Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 13 Advanced Services Troubleshooting

"Do I Know This Already?" Quiz

Foundation Topics

Application Network Services Troubleshooting


  Application Optimization


  NetFlow


  IP SLAs


  Network-Based Application Recognition


  QoS

Wireless Troubleshooting Targets


  Introducing the Cisco Unified Wireless Network


  Wired Network Issues Impacting Wireless Networks

Exam Preparation Tasks

Review All the Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 14 Large Enterprise Network Troubleshooting

"Do I Know This Already?" Quiz

Foundation Topics

Remote Office Troubleshooting


  VPN Types


  Troubleshooting VPN Issues

Complex Network Troubleshooting


  Troubleshooting Complex Networks


  Case Study Review

Exam Preparation Tasks

Review All the Key Topics

Complete Tables and Lists from Memory

Define Key Terms

Command Reference to Check Your Memory

Chapter 15 Final Preparation

Tools for Final Preparation

Information About the TSHOOT Exam

Exam Engine and Questions on the CD


  Install the Software from the CD


  Activate and Download the Practice Exam


  Activating Other Exams

The Cisco CCNP Prep Center

Study Plan

Recall the Facts

Use the Exam Engine


  Choosing Study or Simulation Mode


  Passing Scores for the TSHOOT Exam

Appendix A Answers to the "Do I Know This Already?" Quizzes

Glossary

CD-Only Appendixes

Appendix B Memory Tables

Appendix C Memory Tables Answer Key



About the Authors

top


Kevin Wallace, CCIE No. 7945, is a certified Cisco instructor who holds multiple Cisco certifications, including CCSP, CCVP, CCNP, and CCDP, in addition to multiple security and voice specializations. With Cisco experience dating back to 1989 (beginning with a Cisco AGS+ running Cisco IOS 7.x), Kevin has been a network design specialist for the Walt Disney World Resort, a senior technical instructor for SkillSoft/Thomson NETg/KnowledgeNet, and a network manager for Eastern Kentucky University. Kevin holds a bachelor of science degree in electrical engineering from the University of Kentucky. Kevin has authored multiple books for Cisco Press, including Routing Video Mentor and TSHOOT Video Mentor, both of which target the current CCNP Routing and Switching certification. Kevin lives in central Kentucky with his wife (Vivian) and two daughters (Stacie and Sabrina).