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Office Skills - Book 2

by: Margaret Horsfall, Sharon Turner

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On-line Price: $43.95 (includes GST)

Paperback package 0

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You save: $9.00

This item is available to backorder. Usually ships within 7 - 10 working days

Retail Price: $52.95

Publisher: MCGRAW-HILL,26.11.09

Category: VET - Business Services Level:

ISBN: 007027729X
ISBN13: 9780070277298

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Introduction

The 5th edition of Office Skills: A Practical Approach has been thoroughly revised and updated to address a majority of the common and specialist administration units in the Business Services (BSB07) Training Package. This comprehensive text has been completely re-structured to align with the new BSB07 competencies.

The text has been split into three books to cover the different levels of TAFE and VET in schools certifications for business and business administration. Book 2 covers elective and core units of Certificate II in Business. Chapters 9, 10 and 11 will be available on the Online Learning Centre.

Workbook activities are now integrated within the main text and include knowledge questions throughout the book, as well as practical work tasks on perforated pages at the end of each chapter.

Click here to view a competency grid for the Office Skills: A Practical Approach 5e series.
Description

The 5th edition of Office Skills: A Practical Approach has been thoroughly revised and updated to address a majority of the common and specialist administration units in the Business Services (BSB07) Training Package. This comprehensive text has been completely re-structured to align with the new BSB07 competencies.

The text has been split into three books to cover the different levels of TAFE and VET in schools certifications for business and business administration. Book 2 covers elective and core units of Certificate II in Business. Chapters 9, 10 and 11 will be available on the Online Learning Centre.

Workbook activities are now integrated within the main text and include knowledge questions throughout the book, as well as practical work tasks on perforated pages at the end of each chapter.

Click here to view a competency grid for the Office Skills: A Practical Approach 5e series.
Key Features

# Each chapter is mapped to the relevant competency? visit the Online Learning Centre for a competency grid of all three titles
# Aligned to new BSB07 training package
# Workbook activities integrated within text
# `Real life? examples and case studies allow students to reinforce their understanding of the material covered throughout the text
# An abundance of diagrams and tables to aid visual learners

Table of Contents

Office Skills: A Practical Approach, 5th edition
Elective Units
1 BSBWOR203A - Work effectively with others
2 BSBINN201A - Contribute to workplace innovation
3 BSBCUS201A - Deliver a service to customers
4 BSBINM201A - Process and maintain workplace information
5 BSBINM202A - Handle mail
6 BSBITU203A - Communicate electronically
7 BSBITU201A - Produce simple word processed documents
8 BSBITU202A - Create and use spreadsheets

Online Chapters
9 BSBWOR204A - Use business technology
10 BSBCMM201A - Communicate in the workplace
11 BSBOHS201A - Participate in OHS processes