Home   FAQs   New Arrivals   Specials   Pricing & Shipping   Location   Corporate Services   Why Choose Bookware?  
 Search:   
Call our store: 9955 5567 (from within Sydney) or 1800 734 567 (from outside Sydney)
 View Cart   Check Out   
 
Browse by Subject
 TAFE Accounting
 TAFE I.T./Computing
 TAFE - Other
I.T
 .NET
 Windows 8
 Adobe CS6
 Cisco
 CCNA 2012
 CCNP 2012
 Java
 VB
 ASP
 Web Design
 E-Commerce
 Project Management
 ITIL
 Macintosh
 Mobile Devices
 Linux
 Windows Server 2012
 SQL Server 2012
 SAP
Certification
 MCITP
 MCTS
Economics and Business
 Accounting
 Business Information Systems
 Economics
 Finance
 Management
 Marketing
 TAX
 Human Resources
Academic
 Law
 Nursing
 Medical
 Psychology
 Engineering

ITIL Continual Service Improvement, 2011 Edition

by: OGC - Cabinet Office

Notify me when in stock

On-line Price: $171.00 (includes GST)

Paperback package 260

5%Off Retail Price

You save: $9.00

Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.

Retail Price: $180.00

Publisher: The Stationary Offic,29.07.11

Category: ITIL Level:

ISBN: 011331308X
ISBN13: 9780113313082

Add to Shopping Cart

Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication, 'ITIL Continual Service Improvement' also deals with issues surrounding service retirement.

The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
Key features:

The updated ITIL publications share a similar standard structure (including generic content in Chapters 1, 2 and 6) to improve consistency and aid navigation. Some content has been reorganized to improve flow and readability, and ensure alignment across the suite - including clarification around interfaces, and inputs and outputs across the service lifecycle.

Terminology has been clarified and made consistent across the publications and the ITIL glossary.
Summary of Updates from the Author

The seven-step improvement process - and its relationship with the Deming 'Plan-Do-Check-Act' cycle and knowledge management - has been clarified. The CSI model has been re-named the CSI approach and the concept of a CSI register has been introduced as a place to record details of all improvement initiatives within an organization.

Minor changes have been made throughout the book to clarify the meaning and to improve readability. Particular emphasis has been made on documenting the interfaces from CSI to other lifecycle stages.