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Professional Business Skills, 3rd Edition

by: Perlitz,Lee

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On-line Price: $72.95 (includes GST)

Paperback package 456

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Retail Price: $87.95

Publisher: Cengage Learning,13.10.15


ISBN: 0170355454
ISBN13: 9780170355452

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Upskill your business tech savvy students with the new and improved Professional Business Skills text.

Professional Business Skills, 3e continues to provide students with the skills and knowledge required to compete in today's dynamic, digital, business world.

This new edition has been fully revised and repositioned to cover a number of units of competency at Certificate III level, from the newly endorsed BSB Business Services Training Package, covering the following qualifications:
. BSB30115 Certificate III in Business
. BSB30415 Certificate III in Business Administration

A fictional theme park, Adventure Park World, is used as a running case study throughout the text to provide a practical demonstration of the skills in action.

Table of Contents
Part 1: Safe and sustainable workplace
1. Contribute to the health and safety of self and others
2. Apply knowledge of WHS legislation in the workplace
3. Participate in environmentally sustainable work practices

Part 2: Dealing with customers
4. Communicate in the workplace
5. Work effectively with diversity
6. Deliver and monitor a service to customers
7. Process customer complaints
8. Recommend products and services

Part 3: Dealing with staff and colleagues
9. Promote innovation in a team environment
10. Work effectively with others
11. Organise personal work priorities and development

Part 4: Administration
12. Organise schedules
13. Organise workplace information
14. Maintain business resources
15. Use business technology

Part 5: Business documentation
16. Develop keyboarding speed and accuracy
17. Produce business documents
18. Produce spreadsheets
19. Create electronic presentations

Part 6: Business Finance
20. Maintain financial records
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