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Theory and Practice of Change Management, 5th Edition

by: Hayes J.

On-line Price: $117.56 (includes GST)

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Retail Price: $139.95

Publisher: MACMILLAN,06.03.18

Category: MANAGEMENT Level:

ISBN: 1352001233
ISBN13: 9781352001235

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John Hayes' bestselling textbook combines a scholarly discussion of change management with a host of practical tools and techniques. It provides future managers with all the skills they need to diagnose the need for change and to ensure its successful implementation. The book's unique underpinning framework views change as a purposeful and constructed sequence of events, rather than something chaotic and unmanageable. Its hands-on approach includes a number of 'Change Tools' that students can apply to various scenarios, an array of case studies and examples based on real-life organisations worldwide and video interviews with experienced change practitioners, who share their insights on key topics.

The book will be essential reading for final-year business undergraduates, as well as MBA and postgraduate students who are taking modules in change management or organisational change. It is also ideal for change practitioners and consultants.

CONTENTS:

PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE
1. Process Models of Change
2. Leading Change: A Process Perspective
PART II: RECOGNISING THE NEED FOR CHANGE
3. Patterns of Change.- 4. Recognising the Need or Opportunity for Change
5. Starting the Change
6. Building Change Relationships
PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED
7. Diagnosis
8. Gathering and Interpreting Information
PART IV: LEADING AND MANAGING THE PEOPLE ISSUES
9. The Role of Leadership in Change Management
10. Power, Politics and Stakeholder Management
11. Responsible Change Management: An Ethical Approach
12. Managing Context to promote ethical practice
13. Communicating Change
14. Motivating Others to Change
15. Supporting Others through Change
PART V: PLANNING AND PREPARING FOR CHANGE
16. Shaping Implementation Strategies
17. Developing a Change Plan
18. Types of Intervention
19. Action Research
20. Appreciative Inquiry
21. Training and Development
22. High Performance Management
23. Business Process Re-engineering
24. Lean
25. Culture Profiling
26 Value Innovation
27. Selecting Interventions
PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS
28. Implementing Change
29. Reviewing and Keeping the Change on Track
PART VII: SUSTAINING CHANGE
30. Making Change Stick
31. Spreading Change
PART VIII: LEARNING
32. Change Managers Learning From Their Own Experience
33. Facilitating Collective Learning
34. Pulling it All Together: A Concluding Case Study.