Home   FAQs   New Arrivals   Specials   Pricing & Shipping   Location   Corporate Services   Why Choose Bookware?  
 Search:   
Call our store: 9955 5567 (from within Sydney) or 1800 734 567 (from outside Sydney)
 View Cart   Check Out   
 
Browse by Subject
 TAFE Accounting
 TAFE I.T./Computing
 TAFE - Other
I.T
 .NET
 Windows 8
 Adobe CS6
 Cisco
 CCNA 2012
 CCNP 2012
 Java
 VB
 ASP
 Web Design
 E-Commerce
 Project Management
 ITIL
 Macintosh
 Mobile Devices
 Linux
 Windows Server 2012
 SQL Server 2012
 SAP
Certification
 MCITP
 MCTS
Economics and Business
 Accounting
 Business Information Systems
 Economics
 Finance
 Management
 Marketing
 TAX
 Human Resources
Academic
 Law
 Nursing
 Medical
 Psychology
 Engineering

SAP Solution Manager (3rd Edition)

by: Marc Schäfer and Matthias Melich

Notify me when in stock

On-line Price: $93.95 (includes GST)

Hardcover package 727

15%Off Retail Price

You save: $16.00

Usually ships within 2 - 3 weeks. All orders will be confirmed by reply email prior to charging.

Retail Price: $109.95

Publisher: SAP Press,31.10.11

Category: SAP Level:

ISBN: 1592293883
ISBN13: 9781592293889

Add to Shopping Cart

. Provides a complete overview of the solution for the management of business applications
. Explains the processes and functions in release 7.1 clearly
. Shows all tools in day-to-day use

What's new in SAP Solution Manager 7.1? In this book, you'll find much more than the answer to this question. Discover all of the platform's functions and learn how to support and improve the planning, operation, and optimization of your solution with SAP Solution Manager. Comprehensive and up to date, this definitive book leaves no questions unanswered!

All Concepts Explained Concisely
Whether it's the new Monitoring and Alerting Infrastructure, Custom Code Management, or
Change Impact Analysis that you are interested in, you can take a look "under the hood" of SAP Solution Manager and understand its concepts.

Every Phase, Every Process
Find out how SAP Solution Manager supports you in all project phases-from the creation of the Business Blueprint, to the continuous optimization of your solution.

Tools in Action
Find comprehensive descriptions and screenshots that show the essential functional areas of SAP Solution Manager in use.

Customer Cases
Become inspired for your own project! Ten articles will show you how other customers use the new features included in SAP Solution Manager.

New in This Edition
Discover the management of non-SAP software, Monitoring and Alerting, Landscape Management Database, and much more. This completely revised edition brings you right up to date.
Highlights

- Solution Implementation and Documentation
- Test Management
- Requests for Change, Quality Gates, and Transport Management
- Incident Management and Service Desk
- Monitoring, Root Cause Analysis, and Technical Administration
- Business Process Monitoring and Job Management
- Maintenance and Upgrade Management
- Manage In-House Developments
The Authors

Marc O. Schäfer leads the team for SAP Solution Manager as Director of Product Management and Marketing Communications. As Vice President, Dr. Matthias Melich is responsible for worldwide product management for SAP Solution Manager.
Table of Contents


  ... Foreword from the Chief Operating Officer of SAP AG ... 19


  ... Foreword by Andreas Oczko Deputy Chairman of DSAG Board Area: Operations/Service & Support ... 21


  ... Introduction ... 23


  1 ... Concept of SAP Solution Manager 7.1 ... 29


  1.1 ... Effective Implementation of Changes-Projects in SAP Solution Manager ... 30


  1.2 ... Efficient Operation-Solutions in SAP Solution Manager ... 31


  1.3 ... Processes in SAP Solution Manager ... 32


  1.4 ... From SAP-Centered to Solution-Wide Use ... 35


  1.4.1 ... Simple Usage for the Overall Customer Solution ... 35


  1.4.2 ... Openness: Integration of Partner Products ... 37


  1.4.3 ... Openness: SAP Solution Manager for Non-SAP Software ... 38


  1.5 ... Improved User-Friendliness ... 44


  1.5.1 ... Maintaining an Overview with Management Dashboards ... 44


  1.5.2 ... End-to-End Monitoring and Alerting ... 47


  1.5.3 ... SAP CRM User Interface Web Client UI and Work Center Increase User-Friendliness ... 47


  1.6 ... Extension of Usage Rights Brings Cost Advantages ... 50


  2 ... Application Lifecycle Management (ALM) ... 55


  2.1 ... Phases and Topic Blocks ... 55


  2.2 ... Implementation of Changes Using Releases (Major Release) ... 60


  2.2.1 ... Requirements Phase ... 61


  2.2.2 ... Design Phase ... 63


  2.2.3 ... Build Phase ... 65


  2.2.4 ... Test Phase ... 66


  2.2.5 ... Deploy Phase ... 71


  2.3 ... Implementation of Requirements through Maintenance (Minor Release) ... 72


  3 ... Effective and Efficient Operation ... 75


  3.1 ... Operations Control Center ... 76


  3.2 ... Proactive Monitoring and Working with the Alert Inbox ... 78


  3.3 ... Technical Administration ... 82


  3.4 ... Business Process Operations for the Example of "Monitoring the Day-End Closing" ... 83


  3.5 ... Business Process Operations for the Example of "Automatic Business Exception Management" ... 86


  3.6 ... Technical Operations for the Example of "Analysis of Complex Technical Problems" ... 87


  4 ... Solution Documentation in SAP Solution Manager ... 91


  4.1 ... Technical Landscape Documentation ... 93


  4.1.1 ... Landscape Data, Tools for Administration, and Processes to Use ... 95


  4.1.2 ... Handling Landscape Data ... 99


  4.1.3 ... Topology of the Tools for Managing Landscape Data ... 112


  4.2 ... Solution Documentation Assistant ... 113


  4.2.1 ... Documentation of the System Landscape ... 114


  4.2.2 ... Automatically Assigning the Results of the Analysis to a Business Process Structure ... 114


  4.2.3 ... Updating Analysis Results in a Project or Transferring Results to a Solution ... 121


  4.3 ... Reverse Business Process Documentation ... 122


  4.4 ... Initial Setup of a Business Blueprint Structure with the Excel Upload Interface ... 124


  4.5 ... Documentation of the Solution ... 125


  4.6 ... SAP Solution Manager at Sanofi-Aventis Deutschland GmbH ... 131


  5 ... Implementing Solutions ... 137


  5.1 ... Accelerated and Process-Oriented Implementation by Means of SAP Standard Content ... 138


  5.1.1 ... Structure ... 138


  5.1.2 ... Contents ... 140


  5.1.3 ... Product Dependency ... 142


  5.1.4 ... Outlook ... 142


  5.2 ... ASAP Implementation Method ... 143


  5.2.1 ... Scope and Usage ... 143


  5.2.2 ... Roadmap Phases ... 144


  5.2.3 ... Structure of the ASAP Method ... 145


  5.2.4 ... Business Add-Ons for the ASAP Method ... 146


  5.2.5 ... Working with the Run SAP and ASAP Implementation Roadmaps ... 146


  5.3 ... Project Administration as the Cornerstone of Project Preparation ... 149


  5.3.1 ... Project Administration ... 150


  5.3.2 ... Creating an Implementation Project ... 150


  5.3.3 ... Defining the Project Scope and the Procedure ... 151


  5.3.4 ... Managing Project Team Members ... 152


  5.3.5 ... Defining the System Landscape ... 153


  5.3.6 ... Defining the Project-Specific Milestones ... 154


  5.3.7 ... Storing Organizational Units ... 154


  5.3.8 ... Defining Project Standards ... 155


  5.4 ... Business Blueprint-Conceptual Design for Your Solution ... 157


  5.4.1 ... Structure of the Business Blueprint ... 157


  5.4.2 ... Documenting the Conceptual Design ... 162


  5.4.3 ... Defining Persons Responsible ... 164


  5.4.4 ... Completing the Business Blueprint ... 164


  5.5 ... Solution Configuration ... 166


  5.5.1 ... Prerequisites for Configuration ... 166


  5.5.2 ... Basic Principles of the Configuration ... 167


  5.5.3 ... Implementing Customer Developments ... 170


  5.5.4 ... Working with Service Messages ... 171


  5.6 ... Test Management ... 172


  5.7 ... E-Learning Management-Efficient Knowledge Transfer During Projects ... 173


  5.7.1 ... Creating Learning Materials ... 173


  5.7.2 ... SAP Productivity Pak by ANCILE Adapter for SAP Solution Manager ... 174


  5.7.3 ... Organizing and Distributing Training Content ... 175


  5.8 ... Reporting for Your Implementation Project ... 178


  5.8.1 ... Reporting Roadmap ... 178


  5.8.2 ... Reporting-Business Blueprint ... 178


  5.8.3 ... Reporting-Configuration ... 181


  5.8.4 ... Reporting-Training Materials ... 184


  5.8.5 ... Reporting-Test ... 185


  5.8.6 ... Reporting-System Landscape ... 185


  5.8.7 ... Reporting-History ... 186


  5.9 ... SAP Solution Manager at the HARTMANN GROUP ... 186


  6 ... Template Management ... 193


  6.1 ... Application Areas for Templates ... 193


  6.1.1 ... The Company-Wide Process Library ... 194


  6.1.2 ... Global Rollout ... 194


  6.2 ... Template Management in Detail ... 196


  6.2.1 ... Template Management in the Context of Application Lifecycle Management ... 197


  6.2.2 ... Methodical Support from the Global ASAP Template Roadmap ... 199


  6.2.3 ... Creating Templates ... 200


  6.2.4 ... Business Blueprint Definition and Configuration Structure ... 201


  6.2.5 ... Releasing and Implementing Templates ... 202


  6.2.6 ... Tips and Tricks for Working with Templates ... 203


  6.3 ... Template Management and Lifecycle ... 206


  6.3.1 ... Comparing and Adjusting Changes ... 206


  6.3.2 ... Copying Template Changes (Rollout) ... 210


  6.3.3 ... Feeding Local Changes Back into the Template (Roll-In) ... 211


  6.4 ... Template Management at Procter & Gamble ... 212


  7 ... Test Management ... 219


  7.1 ... Procedure from Test Planning to Test Execution ... 220


  7.2 ... Options for Test Tools ... 222


  7.2.1 ... Test Option 1 ... 222


  7.2.2 ... Test Option 2 ... 223


  7.2.3 ... Test Option 3 ... 223


  7.2.4 ... Supplementary Products ... 224


  7.3 ... Business Process Change Analyzer ... 224


  7.3.1 ... Use Case 1: Customizing Changes ... 224


  7.3.2 ... Use Case 2: Changing Custom Code ... 226


  7.3.3 ... Use Case 3: Enhancement Package-Business Function Analysis ... 227


  7.3.4 ... Use Case 4: Optimization of the Test Scope for SAP Support Packages or SAP Enhancement Packages ... 228


  7.3.5 ... Preparations ... 232


  7.3.6 ... Customer Benefits ... 237


  7.4 ... Test Option 1 ... 237


  7.4.1 ... Overview of Test Functions and Tools for Test Option 1 ... 238


  7.4.2 ... "Test Management" Work Center ... 240


  7.4.3 ... Manual Testing ... 242


  7.4.4 ... Test Automation ... 246


  7.4.5 ... Test Reporting ... 251


  7.5 ... Test Option 2-Testing with the SAP Quality Center by HP ... 253


  7.5.1 ... Overview of Test Functions and Tools for Test Option 2 ... 254


  7.5.2 ... Transfer to the Business Blueprint ... 257


  7.5.3 ... Creating Test Plans ... 258


  7.5.4 ... Generating Test Cases Using SAP Test Acceleration and Optimization ... 259


  7.5.5 ... Executing Test Cases Using SAP Test Acceleration and Optimization and the SAP Quality Center ... 260


  7.5.6 ... Exchanging Error Messages Between the SAP Quality Center by HP and SAP Solution Manager ... 263


  7.5.7 ... Reporting in SAP Solution Manager and the SAP Quality Center by HP ... 264


  7.5.8 ... Maintenance of Test Cases Using SAP Test Acceleration and Optimization ... 265


  7.6 ... Test Option 3-Integration Using IBM Rational Tools ... 267


  7.6.1 ... An Automated, Integrated, and Standardized Approach ... 267


  7.6.2 ... Creating Business Blueprints and Requirements Management ... 268


  7.6.3 ... Change Impact Analysis ... 268


  7.6.4 ... Test Planning ... 269


  7.6.5 ... Testing ... 269


  7.6.6 ... Customer Benefits ... 270


  7.7 ... SAP Solution Manager at Colgate-Palmolive ... 271


  8 ... Change Control Management ... 279


  8.1 ... Quality Gate Management ... 280


  8.1.1 ... "Change Management" Work Center ... 281


  8.1.2 ... Central Transport Management with Quality Gate Management ... 287


  8.1.3 ... SAP Best Practices in the Transport Area ... 290


  8.2 ... Change Request Management ... 291


  8.2.1 ... Change Request Management in Detail ... 293


  8.2.2 ... Architecture ... 298


  8.2.3 ... Project Cycle and Maintenance Cycle ... 299


  8.2.4 ... Request for Change ... 303


  8.2.5 ... Change Types in Change Request Management in Detail ... 307


  8.2.6 ... Change Management Using Change Request Management ... 312


  8.2.7 ... Central Change Control ... 315


  8.2.8 ... Transparency of Change Processes ... 320


  8.2.9 ... Integration of Change Request Management with Other Application Lifecycle Management Functions ... 323


  8.3 ... Transport Management ... 327


  8.3.1 ... SAP Change and Transport System (CTS) ... 327


  8.3.2 ... Synchronizing Development Systems ... 338


  8.3.3 ... SAP Transport Execution Analysis Service ... 340


  8.4 ... Change Diagnosis ... 342


  8.4.1 ... Tracing Changes ... 343


  8.4.2 ... Change Reporting ... 343


  8.4.3 ... End-to-End Change Analysis ... 344


  8.4.4 ... Configuration Validation ... 346


  8.5 ... SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG ... 350


  9 ... Application Incident Management ... 359


  9.1 ... Incident and Problem Management ... 359


  9.1.1 ... IT Service Management According to ITIL ... 360


  9.1.2 ... SAP IT Service Management (SAP ITSM) ... 362


  9.1.3 ... Integration Concept ... 363


  9.1.4 ... Application Scenarios ... 365


  9.1.5 ... The Central Incident and Problem Management Process ... 374


  9.1.6 ... Master Data ... 381


  9.1.7 ... Best Practice Functions ... 384


  9.2 ... Incident Management with Help Desk Systems from Other Providers ... 389


  9.3 ... Incident Management for IT Service Providers ... 391


  9.4 ... Incident Management for Software Partners ... 398


  9.5 ... SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG ... 402


  9.6 ... SAP Solution Manager at itelligence AG ... 410


  10 ... Technical Operations ... 417


  10.1 ... Technical Monitoring ... 421


  10.1.1 ... Alert Inbox ... 422


  10.1.2 ... System Monitoring ... 427


  10.1.3 ... Connection Monitoring ... 429


  10.2 ... Central Monitoring of SAP NetWeaver Process Integration ... 431


  10.2.1 ... Starting and Navigation ... 434


  10.2.2 ... Overview Monitor ... 434


  10.2.3 ... Component Monitor ... 437


  10.2.4 ... Channel Monitor ... 438


  10.2.5 ... Message Monitor ... 438


  10.2.6 ... Central Content-Based Message Search ... 443


  10.2.7 ... Connecting to the Alert Infrastructure ... 445


  10.2.8 ... Connection to the Service Desk ... 446


  10.3 ... End User Experience Monitoring ... 446


  10.4 ... End-to-End Root Cause Analysis ... 453


  10.4.1 ... Procedure for Root Cause Analysis ... 454


  10.4.2 ... Architecture ... 456


  10.4.3 ... Tools in the "Root Cause Analysis" Work Center ... 458


  10.4.4 ... Root Cause Analysis in Detail ... 460


  10.4.5 ... Quality Assurance with the Root Cause Analysis Tools ... 469


  10.5 ... Technical Administration ... 471


  10.5.1 ... Work Mode Management ... 472


  10.5.2 ... IT Calendar ... 480


  10.5.3 ... Managing Notifications ... 481


  10.5.4 ... Central System Administration (CSA) ... 482


  10.6 ... Technical Analysis ... 492


  10.6.1 ... Technical Evaluations ... 492


  10.6.2 ... Management Evaluations ... 506


  10.7 ... Data Volume Management (DVM) ... 509


  10.7.1 ... Position Determination ... 510


  10.7.2 ... Analyzing the Data Distribution ... 511


  10.7.3 ... Prioritizing Objects ... 516


  10.7.4 ... Prioritizing by Memory Consumption ... 517


  10.7.5 ... Prioritizing by Age Structure of the Data ... 518


  10.7.6 ... Prioritizing by Frequency of Use ... 519


  10.7.7 ... Evaluating the Data ... 521


  10.7.8 ... Discussions with the Departments ... 524


  10.7.9 ... Project Reporting ... 526


  11 ... Business Process Operations ... 529


  11.1 ... Business Processes and Interface Monitoring ... 530


  11.1.1 ... Tools that Support the Operation of Business Processes ... 530


  11.1.2 ... Business Process Monitoring in SAP Solution Manager ... 532


  11.1.3 ... Handling Business Process Monitoring in SAP Solution Manager ... 534


  11.1.4 ... Using Business Process Analytics to Improve Business Processes ... 537


  11.2 ... Job Scheduling Management ... 539


  11.2.1 ... The Challenges of Job Scheduling Management ... 541


  11.2.2 ... Case Study: A Job Scheduling Management Process as Conceived in the SAP Standard System ... 543


  11.2.3 ... Automatically Redirecting a User from the Backend System to the SAP Solution Manager Application Form ... 550


  11.2.4 ... Job Scheduling Management Health Check ... 551


  11.3 ... Data Consistency Management ... 553


  11.3.1 ... Introducing Data Consistency Management ... 553


  11.3.2 ... Overview of the Tools for Data Consistency Management ... 555


  11.4 ... Business Process Performance ... 561


  11.4.1 ... Business Process Performance Optimization ... 561


  11.4.2 ... Performance Optimization with SAP Self-Services ... 566


  11.5 ... SAP Solution Manager at Bayer MaterialScience ... 570


  12 ... Maintaining an SAP Solution Landscape ... 575


  12.1 ... The Maintenance Optimizer ... 576


  12.1.1 ... The Maintenance Optimizer in Detail ... 578


  12.1.2 ... Maintenance Optimizer for SAP ERP ... 583


  12.1.3 ... Supporting Complex Landscapes ... 585


  12.1.4 ... Country Legal Changes Packages for SAP ERP HCM-Integrating Solutions and HR Support Packages in the Maintenance Transaction ... 586


  12.1.5 ... Authorizations and Reports in the Maintenance Optimizer ... 586


  12.1.6 ... Maintenance Certificate and License Management ... 587


  12.2 ... System Recommendations ... 589


  12.2.1 ... Receiving Recommendations for your Systems ... 590


  12.2.2 ... Integration with Other Tools in SAP Solution Manager ... 591


  12.2.3 ... Setting Up the System Recommendations Function ... 591


  12.2.4 ... Summary ... 592


  13 ... Support for Upgrade Projects ... 593


  13.1 ... Upgrade Dependency Analyzer ... 594


  13.1.1 ... Possible Dependency Statements ... 596


  13.1.2 ... Distinctions Among the UDA, the Maintenance Optimizer, and the Scenario and Component Lists (PCL/SCL) ... 599


  13.1.3 ... Data Quality and Legal Disclaimer ... 600


  13.1.4 ... Examples of Using the UDA ... 600


  13.2 ... Project Planning and Project Management Using the Upgrade Roadmap ... 607


  13.3 ... Custom Development Management Cockpit ... 609


  13.4 ... Maintenance Optimizer ... 609


  13.5 ... Test Management ... 610


  13.6 ... User Training ... 610


  13.7 ... SAP Upgrade Assessment ... 611


  13.8 ... SAP GoingLive Functional Upgrade Check ... 611


  13.9 ... Near Zero Downtime Method ... 612


  14 ... SAP Landscape Transformation ... 613


  14.1 ... The Greenfield Approach ... 616


  14.2 ... SAP's Approach to SAP Transformations ... 617


  14.3 ... Phases of Executing a Transformation Project ... 618


  14.3.1 ... Identification of the Transformation Approach ... 619


  14.3.2 ... Analysis of the System Landscape and Planning of the Project ... 619


  14.3.3 ... Evaluating and Preparing a Transformation Project ... 619


  14.3.4 ... Realizing a Transformation Project ... 619


  14.3.5 ... Typical Approach for Executing a Client Transfer ... 620


  14.4 ... Transformation Scenarios ... 621


  14.4.1 ... Transformation Solutions for Sales, Purchasing, and Restructuring Initiatives ... 621


  14.4.2 ... Standardization and Transformation of Data ... 626


  14.4.3 ... Consolidation of Systems and Reduction of IT Costs ... 631


  14.5 ... Using SAP Landscape Transformation ... 633


  14.5.1 ... Working with SAP Landscape Transformation ... 634


  14.5.2 ... Structure of the Work Center of SAP LT Software ... 635


  14.5.3 ... Creating Projects ... 638


  14.5.4 ... Combining Transformation Solutions ... 639


  14.5.5 ... Executing Projects ... 640


  14.5.6 ... Executing Analyses ... 641


  14.5.7 ... Executing Transformation Applications ... 642


  14.5.8 ... Important Notes and Recommendations Regarding the Technical Execution ... 643


  14.5.9 ... Troubleshooting and Support ... 643


  14.6 ... Additional Services for SAP Landscape Transformation ... 644


  14.7 ... SAP Solution Manager at SKW Stahl-Metallurgie Holding AG ... 648


  15 ... Custom Code Management: Efficient Management of Custom Code ... 653


  15.1 ... Introduction to Custom Code Management ... 653


  15.1.1 ... The City Model ... 654


  15.1.2 ... The Custom Code Management Process ... 656


  15.2 ... Custom Code Lifecycle Management-Managing Custom Code ... 658


  15.2.1 ... Process and Architecture ... 659


  15.2.2 ... The CCLM Application in Detail ... 662


  15.2.3 ... Settings ... 664


  15.2.4 ... Library Definition ... 666


  15.2.5 ... Objects in the Library ... 667


  15.2.6 ... Reporting ... 668


  15.3 ... Custom Code Development Management Cockpit ... 670


  15.4 ... Analyses for Custom Code ... 679


  15.4.1 ... Distinguishing SAP Original Objects from Clones ... 680


  15.4.2 ... Identifying the Usage Area of Clones ... 682


  15.4.3 ... Monitoring and Evaluating Modifications ... 683


  15.4.4 ... Distinguishing Versions of Your Program ... 684


  15.4.5 ... Time for Improvement ... 686


  15.5 ... Custom Code Lifecycle Management at Procter & Gamble ... 686


  ... Appendices ... 691


  A ... The Authors ... 691


  B ... The Authors of Customer Experiences ... 711


  ... Index ... 717