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BSBCUS401B Coordinate implementation of customer service strategies

by: Kim Aubrey

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On-line Price: $24.95 (includes GST)

Spiral Bound package 74

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Retail Price: $24.95

Publisher: Software Publication,

Category: Level: B/I/A

ISBN: 1922241741
ISBN13: 9781922241740

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ISBN: 978-1-922241-74-0
Unit code: BSBCUS401B

This learner guide covers the skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.