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1. ITIL Foundation Essentials |
| Author |
: |
Agutter, Claire |
| Published |
: |
01.02.13 by IT Governance Publis |
Package |
: |
148pp Paperback |
Online price: $29.95
0% Off the RRP of $29.95
This item is available to backorder. Usually ships within 3 - 4 weeks.
| ITIL(R) Foundation Essentials is a
distillation of critical information -
no waffle or padding - just exactly
what you need to understand the
key points required for a
successful exam. Aimed at selfstudy
candidates, ITIL community
training delegates, itSMF/BCS
members and V2 Foundation
Certificate holders, who have yet to
take an upgraded exam, this
pocket guide is fully aligned with
the ITIL ... |
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2. Foundations of It Service Management with Itil 2011: Itil Foundations Course in a Book |
| Author |
: |
Brady Orand, Julie Villarreal |
| Published |
: |
14.08.11 by |
Online price: $59.99
14% Off the RRP of $69.99
Usually ships within 1-2 weeks.
| The publication of the IT Infrastructure Library(r) (ITIL(r)), published in July, 2011, introduces several new processes and concepts that are paramount to the success of IT Service Management within an organization. As IT evolves from a technology provider to a service provider to a true partner of the business, the concepts of Service Management become ever more important to allow the business ... |
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3. IT Service Management: A Guide for ITIL(r) V3 Foundation Exam Candidates |
| Author |
: |
Brewster, Ernest et al |
| Published |
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15.04.10 by |
Package |
: |
216pp Paperback |
Online price: $52.00
5% Off the RRP of $55.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| ITIL(R) and IT Service Management have been practised successfully around the world for more than 20 years. ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. It was developed following the recognition that organizations were becoming increasingly dependent on IT to satisfy their corporate aims and meet their business needs. Such dependence ... |
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4. Introduction to the ITIL® Service Lifecycle |
| Author |
: |
Cabinet Office |
| Published |
: |
30.12.11 by The Stationary Offic |
Online price: $47.00
22% Off the RRP of $60.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| 'Introduction to the ITIL® Service Lifecycle' introduces IT service management and ITIL. It summarises the best practices described in the 2011 editions' core guidance, explaining the basic concepts of ITIL and providing information on each stage of the service lifecycle.
Key features:
- Introduces the basic concepts of the ITIL service lifecycle, and its benefits
- Provides a summary of each of ... |
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5. ITIL Service Strategy, 2011 Edition |
| Author |
: |
Cabinet Office |
| Published |
: |
29.07.11 by The Stationary Offic |
Package |
: |
469pp Paperback |
Online price: $171.00
5% Off the RRP of $180.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
'ITIL Service Strategy' provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link ... |
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6. ITIL Service Design, 2011 Edition |
| Author |
: |
Cabinet Office |
| Published |
: |
29.07.11 by The Stationary Offic |
Package |
: |
456pp Paperback |
Online price: $171.00
5% Off the RRP of $180.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness.
In order to meet current and future business requirements, 'ITIL Service Design' provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes.
Key features:
The updated ... |
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7. Passing your ITIL® Foundation Exam - 2011 edition |
| Author |
: |
Cabinet Office |
| Published |
: |
29.02.12 by The Stationary Offic |
Package |
: |
212pp Paperback |
Online price: $43.00
5% Off the RRP of $45.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, the bestselling study aid 'Passing your ITIL Foundation Exam - 2011 Edition' is the ideal companion for students preparing for their ITIL Foundation Exam.
The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic ... |
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8. Service Offerings and Agreements - ITIL V3 Intermediate Capability Handbook |
| Author |
: |
Cartlidge, Alison et al |
| Published |
: |
02.11.10 by The Stationary Offic |
Package |
: |
100pp Paperback |
Online price: $20.95
5% Off the RRP of $21.95
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA, and as a handy portable reference source for practitioners who work with these processes.
Key features:
* Authored and quality assured by itSMF UK
* A quick-reference guide and a practical resource
* ... |
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9. Lifecycle Approach Based on ITIL V3: 5 Management Guide Set |
| Author |
: |
InformIT |
| Published |
: |
30.06.08 by Van Haren Publishing |
Package |
: |
500pp Paperback |
Online price: $150.00
0% Off the RRP of $150.00
Usually ships within 3-5 business days.
| A succinct but complete guide to each stage of ITIL V3, this five-book set includes 'Service Operation Based on ITIL V3, Service Transition Based on ITIL V3, Continual Service Improvement Based on ITIL V3, Service Design Based on ITIL V3,' and 'Service Strategy Based on ITIL V3.
5 book Management Guide set--Service Operation based on ITIL V3; Service Transition based on ITIL V3; Continual ... |
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10. IT Service Management: A Companion to the IT Infrastructure Library |
| Author |
: |
itSMF - The IT Service Management Forum |
| Published |
: |
13 Aug 2002 by The Stationary Offic |
Package |
: |
70pp Pamphlet |
Online price: $28.95
5% Off the RRP of $29.95
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| This pocket-sized guide to best practice in IT Service Management explains the processes involved in the key areas of service support and service delivery management. The guidelines are applicable to all IT organisations irrespective of size or the technology in use.
French, German, Italian, North American, and Spanish versions of this publication are also available |
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11. The Visible Ops Handbook: Starting ITIL in 4 Practical Steps (Revised 1st Edition) |
| Author |
: |
Kevin Behr, Gene Kim, George Spafford |
| Published |
: |
15.6.2005 by Information Technolo |
Package |
: |
112pp Paperback |
Online price: $29.50
20% Off the RRP of $37.50
OUT OF PRINT. But we may be able to find a copy for you! Please contact Bookware customer service for availability.
| Visible Ops is a handbook designed to jumpstart implementation of controls and process improvement in IT organizations needing to increase service levels, decrease costs, and increase security and auditability. Visible Ops describes four prescriptive and self-fueling steps to take an organization from any starting point to a continually improving, controlled process.
What benefit does Visible ... |
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12. Planning, Protection and Optimization - ITIL V3 Intermediate Capability Handbook |
| Author |
: |
Kinnear, George et al |
| Published |
: |
08.11.10 by The Stationary Offic |
Package |
: |
100pp Paperback |
Online price: $20.95
5% Off the RRP of $21.95
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO, and as a handy portable reference source for practitioners who work with these processes.
Key features:
* Authored and quality assured by itSMF UK
* A quick-reference guide and a practical resource
* ... |
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13. Implementing ITIL Change and Release Management *(might not be available anymore...see also international edition ... same content as isbn 9788131729823 different cover) |
| Author |
: |
Larry Klosterboer |
| Published |
: |
2009-01-02 00:00:00 by Pearson Education |
Package |
: |
275pp Hardcover |
Online price: $38.95
13% Off the RRP of $44.95
The status of this book is currently unknown. Feel free to email us - we will be happy to check it for you.
| Features and Benefits top
The business-focused, best-practice guide to succeeding with ITIL change and release management
* Brings together the make-or-break lessons many consultants don't know or won't tell
* Offers a comprehensive roadmap for planning, implementation, and operation
* Addresses crucial ground-level issues ranging from data migration to successful piloting
... |
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14. Implementing ITIL Change and Release Management (international edition - same content as isbn 9780138150419 different cover) |
| Author |
: |
Larry Klosterboer |
| Published |
: |
2009-01-02 00:00:00 by Pearson Education |
Package |
: |
275pp Hardcover |
Online price: $38.95
13% Off the RRP of $44.95
The status of this book is currently unknown. Feel free to email us - we will be happy to check it for you.
| Features and Benefits top
The business-focused, best-practice guide to succeeding with ITIL change and release management
* Brings together the make-or-break lessons many consultants don't know or won't tell
* Offers a comprehensive roadmap for planning, implementation, and operation
* Addresses crucial ground-level issues ranging from data migration to successful piloting
... |
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|
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15. ITIL Version 3 at a Glance: Information Quick Reference |
| Author |
: |
Long, John |
| Published |
: |
01.08.08 by SPRINGER VERLAG |
Package |
: |
84pp Paperback |
Online price: $127.95
5% Off the RRP of $134.95
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
_____________________
N.Sydney : On Order (reserve your copy)
| ITILA(R) Version 3 At a Glance takes a graphical approach to consolidating the information of ITILA(R) version 3. ITILA(R) is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITILA(R) as a vehicle for improving IT service quality and improve return on investment for IT services. The desk referencea (TM)s unique ... |
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16. ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course (This is an OLD EDITION. To order the NEW edition, please perform a new search using the following ISBN: 9781742442488) |
| Author |
: |
Malone, Tim Menken, Ivanka |
| Published |
: |
18.02.09 by Emereo Pty Ltd |
Online price: $160.95
20% Off the RRP of $200.95
This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition.
| FOR THE NEW (2010 EDITION), PLEASE SEE:
http://www.bookware.com.au/cgi-bin/bookware/9781742442488
Publisher Marketing:
The ITIL (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL V3 Foundation exam, whether they be first-time ITIL learners or ... |
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17. IT Service Management Foundation Practice Questions |
| Author |
: |
Mann, Steve et al |
| Published |
: |
01.10.09 by |
Package |
: |
100pp Paperback |
Online price: $52.00
5% Off the RRP of $55.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| The most authoritative guide to preparing for the ITIL(R) V3 Foundation certificate in IT Service Management. It includes an extensive range of practice questions complete with explanations and key learning points and will greatly assist anyone sitting or intending to sit the V3 ITIL Service Management Foundation Certificate. It provides a wealth of background knowledge and sample questions using ... |
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18. Service Design (based on ITIL v3), 2nd Impression (Please see NEW edition - ISBN: 9780113313051) |
| Author |
: |
Office of Government Commerce |
| Published |
: |
30.05.07 by The Stationary Offic |
Package |
: |
334pp Paperback |
Online price: $180.00
5% Off the RRP of $190.00
This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition.
| ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design ... |
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19. Continual Service Improvement (based on ITIL v3), 2nd Impression |
| Author |
: |
Office of Government Commerce |
| Published |
: |
30.05.07 by The Stationary Offic |
Package |
: |
221pp Paperback |
Online price: $171.00
10% Off the RRP of $190.00
OUT OF PRINT. But we may be able to find a copy for you! Please contact Bookware customer service for availability.
| ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual improvements. Focusing on the process ... |
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20. Passing your ITIL® Foundation Exam - 2nd Edition |
| Author |
: |
Office of Government Commerce |
| Published |
: |
30.09.09 by The Stationary Offic |
Package |
: |
188pp Paperback |
Online price: $40.96
5% Off the RRP of $42.96
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable for those taking the foundation exam. It has been updated in line with the new 2009 syllabus.
This publication provides an overview of the purpose, objectives and format of the examination. It offers a top level introduction to understanding the Service ... |
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|
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21. Service Strategy (based on ITIL v3), 2nd Impression (Please see new edition - ISBN: 9780113313044) |
| Author |
: |
Office of Government Commerce |
| Published |
: |
30.05.07 by The Stationary Offic |
Package |
: |
264pp Paperback |
Online price: $180.00
5% Off the RRP of $190.00
This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition.
| A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this ... |
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|
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22. Service Operation (based on ITIL v3), 2nd Impression (Please see NEW edition - ISBN: 9780113313075) |
| Author |
: |
Office of Government Commerce |
| Published |
: |
30.05.07 by The Stationary Offic |
Package |
: |
263pp Paperback |
Online price: $180.00
5% Off the RRP of $190.00
This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition.
| ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes ... |
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23. Key Element Guide Suite (Pack of 5) |
| Author |
: |
Office of Government Commerce |
| Published |
: |
31.03.08 by The Stationary Offic |
Package |
: |
386pp Paperback |
Online price: $75.95
5% Off the RRP of $79.95
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| Summary
Written by the original authoring team for the ITIL V3 Project, these Key Element Guides are a handy and portable set of reference guides to the core ITIL Lifecycle publications. They discuss ITIL and its evolution and the need for the Service Lifecycle approach. The titles examine what is meant by best practice framework, how this relates to 'common practice', and about degrees of ... |
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24. Passing Your ITIL Intermediate Exams: Study Aid from the Official Publisher of ITIL |
| Author |
: |
Office of Government Commerce (OGC) |
| Published |
: |
11.01.10 by |
Package |
: |
312pp Paperback |
Online price: $45.50
30% Off the RRP of $65.00
CLEARANCE Item - Special discount - limited stock!
_____________________
N.Sydney : In Stock
| This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor, is suitable for candidates taking both the ITIL Service Lifecycle Exams and the Capability Exams. The publication provides details on the ITIL V3 qualification scheme from foundation through to the advanced Master Qualification. It offers ... |
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25. The Introduction to the ITIL Service Lifecycle Book, 2nd edition |
| Author |
: |
Office of Government Commerce (OGC) |
| Published |
: |
12.05.10 by |
Package |
: |
238pp Paperback |
Online price: $62.00
5% Off the RRP of $65.00
OUT OF PRINT. But we may be able to find a copy for you! Please contact Bookware customer service for availability.
| This publication is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.
After ... |
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26. Introduction to ITIL |
| Author |
: |
Office of Government Commerce (OGC) |
| Published |
: |
25.8.2005 by The Stationary Offic |
Package |
: |
242pp Paperback |
Online price: $56.95
5% Off the RRP of $59.95
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| This is the official introduction to ITIL, the OGC IT Infrastructure Library from OGC.
The complete library is extensive and this unique, official publication offers an essential overview of the methodology, benefits and full range of ITIL publications available.
Clearly written and practical, anyone learning about ITIL or championing it within an organisation will find this book invaluable. |
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27. ITIL Small-Scale Implementation (2005 Edition) |
| Author |
: |
Office of Government Commerce (OGC) |
| Published |
: |
25.1.2006 by The Stationary Offic |
Package |
: |
102pp Paperback |
Online price: $71.00
5% Off the RRP of $75.00
This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition.
| 'Small-Scale Implementation' was written for small organisations examining the quality of their IT service management and either adopting or considering ITIL®. The guidance in ITIL® is equally as applicable to small organisations as it is to large multi-nationalcompanies, but applying it on a small scale is helped by some adaptation and a pragmatic focus.
This publication does not assume the ... |
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28. ITIL Lifecycle Publication Suite (based on ITIL v3), 2nd Impression (Please see new edition ISBN - 9780113313235) |
| Author |
: |
Office of Government Commerce (OGC) |
| Published |
: |
30.05.07 by The Stationary Offic |
Package |
: |
1343pp Package |
Online price: $608.00
5% Off the RRP of $640.00
This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition.
| This is an old edition - to order the new edition, please perform a new search using the following ISBN: 9780113313235
The new core ITIL titles have been commissioned and structure to be read as a five title series, each building on the work of the other. As the five core titles reflect the lifecycle of services, their appeal encompasses the entire spectrum of people involved at any stage of ... |
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29. Business Perspective 2: The Business View on Successful It Service Delivery |
| Author |
: |
Office of Government Commerce (OGC) |
| Published |
: |
29.09.06 by The Stationary Offic |
Package |
: |
162pp Paperback |
Online price: $10.01
91% Off the RRP of $115.01
CLEARANCE Item - Special discount - limited stock!
_____________________
N.Sydney : In Stock
| Business organisations are increasingly dependent on the electronic delivery of services, irrespective of type or size of organisation, and require high quality information systems (IS) services which can adapt to business and user requirements as they evolve. This publication, 'Business Perspective Volume 2', contains best practice information for IT practitioners on the development and delivery ... |
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30. Business Benefits through Programme and Project Management |
| Author |
: |
Office of Government Commerce (OGC) |
| Published |
: |
31.1.2006 by The Stationary Offic |
Online price: $52.00
5% Off the RRP of $55.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| Business Benefits shows how senior managers how using MSP and PRINCE2 allows them to delegate, yet retain control of the big picture.
It also shows how programmes and projects can be initiated and run successfully without massive management costs or overheads.
This publication provides a route map for ensuring that business projects and programmes succeed and yield the expected benefits to the ... |
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31. ITIL 2011 Foundation Handbook - Pocketbook |
| Author |
: |
OGC |
| Published |
: |
01.02.12 by The Stationary Offic |
Online price: $23.95
5% Off the RRP of $24.95
This item is available to backorder. Usually ships within 3 - 4 weeks.
| Now updated in line with the 2011 syllabus and endorsed by APM Group, the official ITIL Accreditor, the 'ITIL Foundation Handbook: Pocketbook from the Official Publisher of ITIL' is a quick-reference revision guide designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling.
...
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32. The Official Introduction to the ITIL v3 Service Lifecycle- NOT AVAILABLE - PLEASE REFER TO REPRINT- 9780113311316 |
| Author |
: |
OGC |
| Published |
: |
30.05.07 by The Stationary Offic |
Package |
: |
238pp Paperback |
Online price: $77.00
5% Off the RRP of $81.00
This is an old edition. There is a new edition of this book available. In many cases publishers substitute to newer editions automatically... Only order if you require this exact edition.
| This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure. This title introduces ITSM and ITIL, explains why the service lifecycle approach ... |
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33. Service Transition (based on ITIL v3), 2nd Impression - **PREOWNED COPY. SHOWS WEAR TO COVERS AND PAGES - BUT TEXT IS PERFECTLY READABLE** |
| Author |
: |
OGC |
| Published |
: |
30.05.07 by The Stationary Offic |
Package |
: |
261pp Paperback |
Online price: $22.00
88% Off the RRP of $190.00
PRE-OWNED - Limited stock! This book is not new. Please see description for details on the condition of this copy. Feel free to contact Bookware customer service for more information.
_____________________
N.Sydney : In Stock
| ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit www.best-management-practice.com/ITILRefresh. Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, ... |
| purchase more info |
|
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34. ITIL Lifecycle Suite, 2011 Edition (Based on ITIL V3) |
| Author |
: |
OGC |
| Published |
: |
29.08.11 by The Stationary Offic |
Package |
: |
1959pp Paperback |
Online price: $644.00
7% Off the RRP of $690.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| The ITIL 2011 Editions have been updated for clarity, consistency, correctness and completeness. ITIL is based upon a lifecycle approach and the core guidance consists of five publications:
'ITIL Service Strategy'
'ITIL Service Design'
'ITIL Service Transition'
'ITIL Service Operation'
'ITIL Continual Service Improvement'.
Each of the five publications represents a stage ... |
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|
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35. ITIL Service Transition, 2011 Edition |
| Author |
: |
OGC - Cabinet Office |
| Published |
: |
29.07.11 by The Stationary Offic |
Package |
: |
360pp Paperback |
Online price: $171.00
5% Off the RRP of $180.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| 'ITIL Service Transition' focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered. This publication provides guidance and process activities for the transition of services into the business environment.
The ITIL 2011 Editions have been updated for clarity, ... |
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|
|
36. ITIL Continual Service Improvement, 2011 Edition |
| Author |
: |
OGC - Cabinet Office |
| Published |
: |
29.07.11 by The Stationary Offic |
Package |
: |
260pp Paperback |
Online price: $171.00
5% Off the RRP of $180.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasised the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication, 'ITIL Continual Service Improvement' also deals with issues surrounding service retirement.
The ITIL ... |
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|
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37. ITIL Service Operation, 2011 Edition |
| Author |
: |
OGC - Cabinet Office |
| Published |
: |
29.07.11 by The Stationary Offic |
Package |
: |
384pp Paperback |
Online price: $171.00
5% Off the RRP of $180.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| By focusing on delivery and control process activities, 'ITIL Service Operation' describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis. The ITIL Editions 2011 has been updated for clarity, consistency, correctness and completeness.
Key features:
The updated ITIL publications share a similar standard structure (including generic content in ... |
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38. ITIL V3 Foundation Complete Certification Kit, 3rd Edition: Study Guide Book and Online Course |
| Author |
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Tim Malone, Ivanka Menken, Gerard Blokdijk |
| Published |
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18.01.10 by Emereo Pty Ltd |
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258pp Paperback |
Online price: $139.95
15% Off the RRP of $164.95
OUT OF PRINT. But we may be able to find a copy for you! Please contact Bookware customer service for availability.
| Product Description
The ITIL (Information Technology Infrastructure Library) V3 Foundation Complete Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL V3 Foundation exam, whether they be first-time ITIL learners or seasoned IT professionals. Still a number one best-seller for IT Management from Amazon.com to Barnes and ... |
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39. Foundations of IT Service Management Based on ITIL V3 |
| Author |
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van Bon, Jan |
| Published |
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19.11.07 by Van Haren Publishing |
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364pp Paperback |
Online price: $75.00
0% Off the RRP of $75.00
Usually ships in 2-3 weeks. All orders will be confirmed by reply email prior to charging.
| Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and ... |
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40. ITIL V3 Foundation Complete Certification Kit: Study Guide Book and Online Course (This is an OLD EDITION. To order the new edition, please perform a new search using the following ISBN: 9781921573606) |
| Author |
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Wedemeyer, Michael Blokdijk, Gerard |
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31.03.08 by The Stationary Offic |
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160pp Paperback |
Online price: $105.92
15% Off the RRP of $124.92
Usually ships within 1-2 weeks.
| As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL Framework, ITIL Certification and IT Service Management. This Kit contains the ... |
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